Shipping policy
Shipping Area
Livora currently ships to eligible addresses within the United States.
Order Processing
Orders are generally processed within 1–2 business days. Orders placed on weekends or U.S. public holidays begin processing on the following business day.
Processing time is separate from delivery time.
Estimated Delivery
Our estimated delivery timeframe is 3–7 business days after shipment.
Delivery estimates are not guarantees. Weather, carrier disruptions, high order volumes, holidays, incorrect addresses, and other circumstances outside our reasonable control may cause delays.
Shipping Costs
Available shipping methods and charges are displayed at checkout before payment. Any free-shipping promotion will be clearly displayed on the website or at checkout.
Tracking Information
When tracking becomes available, we will send it to the email address provided during checkout. Tracking may require up to 48 hours to show an update after shipment.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact support@livora.com immediately if you notice an error.
We cannot guarantee an address change after processing begins. Additional costs caused by an incorrect or incomplete address may be charged to the customer.
Large Products
Large or heavy products may be delivered separately or require special handling. The carrier may contact you to arrange delivery.
Unless expressly stated otherwise, delivery does not include assembly, installation, or removal of packaging.
Lost or Delayed Packages
If tracking shows no movement for an extended period, contact us so we can investigate with the carrier.
If tracking shows “delivered” but you cannot locate the package, check around the property and ask household members or neighbors before contacting us.
Damaged Deliveries
Inspect your package upon arrival. If it appears damaged, photograph the package and product and contact us within 48 hours.
Delivery Refusal
If you refuse a delivery without authorization, return transportation and related carrier costs may be deducted from your refund.
Contact Us
Livora
4924 Summer Oaks Ln
Fort Worth, TX 76123
United States
Email: support@livora.com
Phone: +1 (775) 986-5896