FAQ
Where does Livora deliver?
We currently deliver to eligible addresses within the United States.
How long does delivery take?
Estimated delivery is 3–7 business days after shipment. Order processing generally takes 1–2 business days and is separate from delivery time.
How can I track my order?
Once tracking is available, we will send it to the email address used at checkout. You can enter the number on our Track Order page or follow the carrier’s tracking link.
Can I return a product?
Eligible products may be returned within 14 days after delivery. Products must be unused, in their original condition, and returned with their original packaging, accessories, and components.
Who pays for return shipping?
Customers generally pay return shipping for unwanted products or ordering mistakes. Livora covers reasonable return costs when we confirm that an item arrived damaged, defective, or incorrect.
Can I cancel my order?
Contact us immediately at support@livora.com. We cannot guarantee cancellation after processing or shipment has begun.
What should I do if my product arrives damaged?
Contact support@livora.com within 48 hours. Include your order number and clear photographs of the product, packaging, shipping label, and damage.
Do products include a warranty?
Warranty coverage varies by product or manufacturer. Check the product description or contact us before purchasing for information about a particular item.
Does my bicycle arrive assembled?
Assembly requirements vary by product. Check the applicable product page and included instructions. We recommend professional assembly when needed for safe operation.
How can I contact Livora?
Email support@livora.com or call +1 (775) 986-5896. Please include your order number when asking about an existing purchase.