Privacy policy
PRIVACY POLICY
Last updated: September 7, 2026
This Privacy Policy explains how Livora collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with our store, we may collect:
• Contact information, including your name, email, telephone number, and billing or shipping address
• Order information, including products purchased, order history, returns, and customer-service communications
• Payment-related information processed by our payment providers
• Device and usage information, such as IP address, browser, device type, pages viewed, and interactions with our website
• Marketing preferences and information provided through forms, reviews, surveys, or promotions
How We Use Information
We may use personal information to:
• Process and deliver orders
• Accept and administer payments, returns, refunds, and exchanges
• Communicate about orders or customer-service requests
• Maintain and improve our website, products, and services
• Detect fraud, security incidents, abuse, and illegal activity
• Provide advertising or marketing where permitted
• Meet legal, tax, accounting, and regulatory obligations
Cookies
Our store and service providers may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, prevent fraud, and support relevant advertising.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
How We Share Information
We may share information with service providers that help us operate, including Shopify, payment processors, delivery companies, analytics providers, advertising services, customer-support providers, and technology vendors.
We may also disclose information when required by law, to protect legal rights and safety, in connection with a business transaction, or with your consent.
We do not sell personal information for money. Some advertising or analytics activities may be considered “sale,” “sharing,” or targeted advertising under certain state privacy laws.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including legal, accounting, fraud-prevention, and dispute-resolution requirements.
Security
We use reasonable administrative, technical, and organizational safeguards. However, no internet transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to certain uses.
To submit a privacy request, email support@livora.com. We may need to verify your identity before processing the request.
Marketing Communications
You may unsubscribe from promotional emails through the unsubscribe link included in those messages. You may still receive transactional communications concerning your orders.
Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted with a new “Last updated” date.
Contact Us
Livora
4924 Summer Oaks Ln
Fort Worth, TX 76123
United States
Email: support@livora.com
Phone: +1 (775) 986-5896