Refund policy
At Livora, we want you to be satisfied with your purchase. This policy explains our requirements for returns, exchanges, damaged products, and refunds.
14-Day Return Period
You may request a return within 14 days after your order is marked as delivered.
To qualify for a return:
• The product must be unused, unworn, and in its original condition.
• The product must include its original packaging, accessories, manuals, components, and proof of purchase.
• The product must not show signs of installation, assembly, damage, misuse, or excessive handling.
• You must contact us and receive return authorization before shipping the product.
To request a return, email support@livora.com with:
• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs or videos when the product is damaged, defective, or incorrect
Do not return a product without authorization. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs when returning an unwanted product or a product ordered by mistake.
Livora will cover reasonable return shipping costs when we confirm that a product arrived damaged, defective, or different from what was ordered.
Original shipping charges, when applicable, are non-refundable unless the return resulted from an error by Livora.
Non-Returnable Products
We cannot accept:
• Products returned more than 14 days after delivery
• Used, installed, assembled, modified, or damaged products
• Products missing original packaging, accessories, or components
• Gift cards
• Clearance or final-sale products clearly identified as non-returnable
• Products damaged through misuse, improper installation, neglect, or normal wear
Damaged, Defective, or Incorrect Products
Inspect your order promptly after delivery. Contact us within 48 hours if it arrives damaged, defective, incomplete, or incorrect.
Include photographs of the product, packaging, shipping label, and visible damage. Keep all packaging while we investigate your claim.
Depending on the circumstances, we may offer replacement parts, a replacement product, a return, or a refund.
Refunds
After receiving and inspecting your return, we will email you with our decision.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund.
Order Cancellations
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has been processed or shipped. Shipped orders must follow the standard return procedure.
Exchanges
The quickest way to obtain another product is to return the eligible original product and place a new order after the return is approved.
Contact Us
Livora
4924 Summer Oaks Ln
Fort Worth, TX 76123
United States
Email: support@livora.com
Phone: +1 (775) 986-5896