01Orders & Delivery

Where does Livora deliver?

We deliver to eligible addresses within the United States.

How much does shipping cost?

Standard shipping is free on every order to eligible U.S. addresses, with no minimum order value.

How long does delivery take?

Orders are generally processed within 1–2 business days, and delivery takes an estimated 3–7 business days after shipment — about 4–9 business days in total. Delivery estimates are not guarantees and may be affected by weather, carrier disruptions or holidays.

How are large items like TVs, refrigerators and mowers delivered?

Large and heavy products are shipped by freight or specialized carriers and may arrive separately from the rest of your order. The carrier may contact you by phone or email to schedule a delivery window, so please provide a reachable phone number at checkout. Unless the product page states otherwise, delivery does not include installation, assembly, haul-away of old appliances or removal of packaging.

How can I track my order?

When your order ships, we email the tracking number and carrier link to the address used at checkout. If you created an account, you can also view your order status under My Account. Tracking may take up to 48 hours to show its first update.

Can I cancel or change my order?

Contact us as soon as possible at support@livoora.online. Orders that have not shipped yet are cancelled and refunded in full. Orders that have already shipped can be returned free of charge under our Refund Policy.

02Returns & Refunds

Can I return a product?

Yes. You can return any unused product within 30 days after delivery for a full refund. Contact us first and we will send you a free prepaid return label or arrange a free pickup for large items.

Who pays for return shipping?

Livora does. Return shipping is free on every eligible return, and no restocking fees are charged.

When will I receive my refund?

Refunds are processed within 7 days after we receive and inspect your return, and are issued to your original payment method. Your bank or card issuer may need a few additional business days to post the amount.

What if my product arrives damaged, defective or incorrect?

Contact support@livoora.online within 48 hours of delivery. Include your order number and clear photos of the product, packaging, shipping label and damage, and keep the packaging while we review your claim. We will send a replacement, replacement parts or a full refund at no cost to you. For freight deliveries, we also recommend noting any visible damage on the carrier’s delivery receipt before signing.

03Products

Do products include a warranty?

Warranty coverage varies by manufacturer and product. Where available, details are listed on the product page or in the documentation included with the product. Contact us before purchasing if you need warranty information about a specific item.

Do televisions include a wall mount?

Unless the product page states that a mount is included, TVs ship with their standard stand or feet only. Before ordering, please confirm the screen size, weight and VESA pattern for your wall mount or furniture, and measure doorways and stairways for very large screens.

How do I choose the right refrigerator or dishwasher?

Check the width, height and depth listed on the product page against your cutout or available space, and allow room for door swing and ventilation. Also confirm water-line, drain and electrical requirements. Installation should be performed by a qualified installer where required.

Do mowers arrive ready to use?

Riding and zero-turn mowers may require some final setup, such as attaching components, connecting the battery and adding fuel or oil, as described in the manufacturer’s manual. Always read the operator’s manual and safety instructions before first use.

Will this graphics card work with my computer?

Before purchasing, check the card’s length and slot width against your case, your power supply’s wattage and available connectors, and your motherboard’s PCIe slot. These specifications are listed on the product page, and our team can help if you are unsure.

Do e-bikes and electric scooters arrive assembled?

Assembly requirements vary by model. Many e-bikes and scooters ship partially assembled and require handlebars, pedals or other parts to be installed. Follow the included instructions, and we recommend professional assembly if you are not comfortable doing it yourself. Fully charge the battery before first use.

Are there rules for riding e-bikes and scooters?

Yes. Riders are responsible for following local laws on speed, age, helmets, licensing and where these vehicles may be used. Requirements vary by state and city, so please check your local regulations.

04Payments & Account

Which payment methods do you accept?

We accept the payment methods shown at our secure checkout. Available methods may vary by device and location. See our Payment Policy for details.

Is sales tax included?

Applicable sales tax is calculated from your delivery address and shown at checkout before you pay.

05Contact

How can I contact Livora?

Email support@livoora.online or call +1 (775) 986-5896, Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. Please include your order number when asking about an existing purchase.