01Shipping Area

Livora currently ships to eligible addresses within the United States.

02Order Processing

Orders are generally processed within 1–2 business days. Orders placed on weekends or U.S. public holidays begin processing on the following business day.

Processing time is separate from delivery time.

03Estimated Delivery

Our estimated delivery timeframe is 3–7 business days after shipment.

Delivery estimates are not guarantees. Weather, carrier disruptions, high order volumes, holidays, incorrect addresses, and other circumstances outside our reasonable control may cause delays.

04Shipping Costs

Standard shipping is free on every order to eligible U.S. addresses, with no minimum order value. The shipping method and cost (free) are shown at checkout before you pay.

05Tracking Information

When tracking becomes available, we will send it to the email address provided during checkout. Tracking may require up to 48 hours to show an update after shipment.

06Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@livoora.online immediately if you notice an error.

We cannot guarantee an address change after processing begins. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

07Large Products

Large or heavy products may be delivered separately or require special handling. The carrier may contact you to arrange delivery.

Unless expressly stated otherwise, delivery does not include assembly, installation, or removal of packaging.

08Lost or Delayed Packages

If tracking shows no movement for an extended period, contact us so we can investigate with the carrier.

If tracking shows “delivered” but you cannot locate the package, check around the property and ask household members or neighbors before contacting us.

09Damaged Deliveries

Inspect your package upon arrival. If it appears damaged, photograph the package and product and contact us within 48 hours.

10Delivery Refusal

If you refuse a delivery without authorization, return transportation and related carrier costs may be deducted from your refund.

Livora
4924 Summer Oaks Ln
Fort Worth, TX 76123
United States

Email: support@livoora.online
Phone: +1 (775) 986-5896