At Livora, we want you to love what you ordered. If something is not right, returns are free and simple. This policy explains how returns, exchanges, damaged items and refunds work.

0130-Day Returns

You can request a return within 30 days after your order is marked as delivered, for any reason.

To qualify for a return:

• The product must be unused and in the same condition you received it.
• Please include the original packaging, accessories, manuals and parts where possible.
• Contact us first so we can send you a free prepaid return label and instructions.

To start a return, email support@livoora.online with:

• Your full name
• Your order number
• The product you want to return
• The reason for the return
• Photos, if the product arrived damaged, defective or incorrect

02Free Return Shipping

Return shipping is free on every eligible return. We send you a prepaid return label, or for large items such as refrigerators, ranges, televisions and mowers, we arrange a free pickup from your address.

No restocking fees are charged. You receive a full refund of the product price.

03Refunds

Once your return arrives at our warehouse and is inspected, we process your refund within 7 days and email you a confirmation.

Refunds go back to your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the amount to appear on your statement.

04Damaged, Defective or Incorrect Items

Please check your order when it arrives. If anything is damaged, defective, incomplete or not what you ordered, contact us within 48 hours of delivery at support@livoora.online and include photos of the product, the packaging and the shipping label.

Please keep the packaging while we look into it. We will send a replacement, replacement parts or a full refund, at no cost to you.

05Items We Cannot Accept

• Products returned more than 30 days after delivery
• Products that have been used, installed or damaged after delivery
• Gift cards

06Order Cancellations

Contact us as soon as possible if you need to cancel. Orders that have not shipped yet are cancelled and refunded in full. Orders that have already shipped can be returned for free under this policy.

07Exchanges

The fastest way to get a different product is to return the original item for free and place a new order. We will refund the original order as soon as the return is processed.

Livora
4924 Summer Oaks Ln
Fort Worth, TX 76123
United States

Email: support@livoora.online
Phone: +1 (775) 986-5896